Shipping policy

Shipping Policy

Thank you for choosing Haibu. We want your order to arrive as smoothly as possible. Below you’ll find information about order processing, estimated delivery times, tracking, and international shipping.

Order Processing

Once your order has been placed, our team begins preparing it for shipment.

  • Orders are typically processed within 1–5 business days.
  • Orders are generally not processed on weekends or public holidays.
  • During periods of unusually high demand, processing may take slightly longer than normal.
  • If a significant delay affects your order, we will do our best to keep you informed.

Once your order has been dispatched, you will receive a shipping confirmation email.

Estimated Delivery Time

After your order has been processed and shipped, the estimated delivery time is typically:

7–14 business days

Delivery times are estimates and may vary depending on your destination, local carrier, customs procedures, and other circumstances outside of our control.

Please keep in mind that processing time and shipping time are separate. For example, an order may require several business days to be prepared before the shipping period begins.

Shipping Costs

Any applicable shipping charges will be shown during checkout before you complete your purchase.

Shipping rates may vary depending on your location, order, and available delivery method.

If free shipping is available for your order, this will also be displayed during checkout.

Order Tracking

Once your package has been shipped, you should receive a confirmation email containing your tracking information when tracking is available.

You can use the provided tracking number or tracking link to follow the progress of your delivery.

Please allow some time for tracking information to become active after receiving your shipping confirmation, as carriers may need time to scan the package into their system.

International Shipping

Haibu ships worldwide.

International delivery times can vary depending on the destination country and local delivery network.

International orders may also be subject to customs processing, import procedures, duties, taxes, or other charges depending on the destination country’s rules.

Unless otherwise stated at checkout or required by applicable law, customers may be responsible for applicable import duties, taxes, and customs charges.

Haibu does not control customs processing times and cannot guarantee how quickly an international package will clear customs.

Possible Shipping Delays

Although we work to get every order delivered within the estimated timeframe, occasional delays can occur.

These may be caused by circumstances such as:

  • Customs processing
  • Carrier delays
  • Severe weather
  • Public holidays
  • High-volume shopping periods
  • Incorrect or incomplete delivery information
  • Local postal disruptions
  • Other circumstances outside our reasonable control

Estimated delivery dates are therefore not guaranteed unless explicitly stated otherwise.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before submitting your order.

If you notice an error after ordering, contact us as soon as possible.

We will try to make the requested change, but we cannot guarantee that an address can be changed once an order has entered processing or has already been shipped.

Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend first checking around the delivery location and contacting the relevant carrier.

If you still cannot locate your package, please contact our customer support team with your order number and tracking information so we can review the situation.

Contact Haibu

If you have questions about shipping, tracking, or the status of your order, please contact us at:

support@haibu.store