Politique de confidentialité
Last updated: June 10, 2026
At Haibu, we value your privacy and believe you should understand how your personal information is collected and used.
Haibu operates this website and online store, together with the products, features, content, tools, and services made available through it (collectively, the “Services”). Our store is powered by Shopify, which provides the ecommerce infrastructure that allows us to offer our Services to you.
This Privacy Policy explains what personal information we may collect when you browse our website, place an order, contact us, or otherwise interact with Haibu. It also explains why we use this information, when it may be shared, and the choices and rights that may be available to you.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We May Collect
“Personal information” means information that identifies you or can reasonably be associated with you.
The information we collect depends on how you interact with Haibu and may include:
- Your name, email address, telephone number, billing address, and shipping address
- Order, purchase, and transaction information
- Payment-related information necessary to complete a transaction
- Account information and preferences, where applicable
- Products you view, add to your cart, or purchase
- Messages, requests, reviews, or other communications you send to us
- Device and browser information
- IP address and other online identifiers
- Information about how you navigate and interact with our website
- Marketing and communication preferences
We may not collect every category listed above from every customer.
2. How We Collect Information
We may receive personal information in several ways.
Some information is provided directly by you, such as when you place an order, create an account, subscribe to marketing communications, or contact customer support.
Other information may be collected automatically when you use our website through cookies, pixels, log files, and similar technologies.
We may also receive information from companies that help us operate Haibu, including Shopify, payment providers, fulfilment and shipping partners, analytics providers, advertising platforms, and other service providers or integrations we use.
3. How We Use Your Information
We may use personal information when reasonably necessary to operate and improve Haibu and provide our Services.
Orders and Customer Service
We may use your information to:
- Process and confirm purchases
- Process payments
- Prepare, fulfil, and deliver orders
- Provide order and shipping updates
- Handle returns, refunds, and other order-related requests
- Respond to questions and customer support inquiries
- Maintain customer accounts where available
Website and Service Improvement
We may use information about how customers interact with our website to understand how our Services are being used, troubleshoot problems, improve website functionality, and create a better shopping experience.
Marketing and Advertising
Where permitted by applicable law, we may use personal information to:
- Send promotional emails or SMS communications
- Inform you about products, offers, or updates
- Measure the effectiveness of our marketing
- Personalize certain advertising or shopping experiences
- Recommend products based on your interactions with our store
You can unsubscribe from marketing emails using the unsubscribe option included in those communications.
Safety and Fraud Prevention
We may process information to protect Haibu, our customers, and our Services. This may include detecting suspicious transactions, preventing fraud or misuse, protecting accounts, and maintaining the security of our website.
Legal Requirements
We may also use or retain personal information when reasonably necessary to comply with applicable laws, regulations, court orders, legal processes, or other lawful obligations.
4. When We May Share Personal Information
Running an online store requires us to work with other companies. We may therefore share personal information with third parties where reasonably necessary to operate our business and provide our Services.
These may include:
- Shopify
- Payment processing providers
- Shipping, logistics, and fulfilment providers
- Website hosting and technology providers
- Analytics providers
- Customer service platforms
- Email and SMS communication providers
- Advertising and marketing partners
- Fraud prevention and security providers
- Professional advisers where necessary
We may also disclose information where required by applicable law, regulation, court order, or another valid legal process.
If Haibu is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be transferred as part of that transaction where permitted by law.
We may also share information when you specifically request or authorize us to do so.
5. Shopify
Our online store uses services provided by Shopify.
Shopify processes certain personal information to provide the ecommerce technology used by our store and may process information for its own permitted purposes in accordance with its policies and applicable law.
You can learn more about Shopify’s handling of personal information through the Shopify Privacy Policy.
6. Cookies and Similar Technologies
Haibu and the companies that support our website may use cookies, pixels, and similar technologies.
These technologies can be used to keep the website functioning correctly, remember preferences, understand website traffic and performance, measure marketing campaigns, prevent fraud, and provide more relevant experiences or advertising.
Depending on where you live, you may be given additional controls over non-essential cookies or certain forms of advertising.
Your browser may also allow you to block or delete cookies. Disabling certain cookies can affect the functionality of some parts of our website.
7. Third-Party Services and Websites
Our website may contain links to websites, applications, or services operated by third parties.
Once you leave Haibu’s website or interact directly with a third-party service, that third party’s privacy practices may apply.
We do not control the privacy, security, or content practices of independent third-party websites. We recommend reviewing their applicable privacy policies before providing them with personal information.
8. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect the personal information we process.
However, no website, online transaction, electronic transmission, or storage system can be guaranteed to be completely secure.
You should therefore take reasonable precautions when using online services and protect any account credentials you use.
9. How Long We Keep Information
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
The appropriate retention period may depend on factors such as whether we need the information to:
- Complete or maintain a transaction
- Provide customer support
- Maintain business and financial records
- Meet tax, accounting, or other legal requirements
- Prevent fraud or abuse
- Resolve disputes
- Establish, exercise, or defend legal claims
When personal information is no longer reasonably required, we may delete or anonymize it in accordance with applicable requirements.
10. Your Privacy Rights
Depending on where you live, privacy laws may provide you with certain rights regarding your personal information.
These rights may include the ability to:
- Request access to personal information we hold about you
- Ask us to correct inaccurate information
- Request deletion of certain personal information
- Obtain a copy of certain information
- Withdraw consent where processing relies on consent
- Object to or restrict certain processing
- Opt out of certain targeted advertising, sharing, or similar activities where applicable
These rights are not absolute and may be subject to exceptions under applicable law.
We may need to verify your identity before completing certain privacy requests.
11. Marketing Preferences
You may unsubscribe from promotional emails by following the unsubscribe instructions contained in the email.
If you unsubscribe from marketing communications, we may still contact you with non-promotional messages necessary to provide our Services, such as order confirmations, shipping information, account notices, or responses to customer service requests.
12. Children’s Privacy
Haibu’s Services are not intended for children, and we do not knowingly seek to collect personal information from children.
If you are a parent or legal guardian and believe that a child has provided personal information to us inappropriately, please contact us so we can review the situation and take appropriate action.
13. International Processing and Transfers
Because Haibu works with technology, ecommerce, payment, logistics, and other service providers, your personal information may be processed in countries other than the country in which you live.
Where required by applicable law, appropriate safeguards or recognized legal mechanisms may be used for international transfers of personal information.
14. Updates to This Privacy Policy
We may revise this Privacy Policy periodically.
Changes may be made to reflect updates to our Services, business practices, technology, legal requirements, or regulatory obligations.
When we make changes, the updated Privacy Policy will be published on this page and the “Last updated” date may be revised accordingly.
We encourage you to review this page periodically.
15. Contact Haibu
If you have questions about this Privacy Policy, want more information about our privacy practices, or wish to submit a privacy request, please contact us at:
Haibu
Email: support@haibu.store