Conditions d’utilisation
This website is operated by Haibu. Throughout this website, the terms “Haibu,” “we,” “us,” and “our” refer to the business operating Haibu.
Haibu provides this website, online store, and the information, content, functionality, products, and services available through it (collectively, the “Services”).
Our online store is powered by Shopify, which provides the ecommerce infrastructure that enables us to offer and sell our products.
These Terms of Service and Terms of Sale (“Terms”) govern your access to and use of our website and your purchase of products from Haibu.
By visiting our website, using any part of our Services, or placing an order with us, you agree to these Terms together with any additional policies referenced on our website, including our Privacy Policy, Shipping Policy, and Returns & Refund Policy.
Please read these Terms carefully before using our Services.
If you do not agree with these Terms, you should not use the website or purchase products through it.
We may update these Terms periodically. Any updated version will be posted on this page. Your continued use of the Services after changes become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.
SECTION 1 — ELIGIBILITY AND ONLINE STORE USE
By using our Services, you represent that you are legally permitted to enter into transactions through our website under the laws applicable to you.
You may not use our website or products for any unlawful, fraudulent, or unauthorized purpose.
When using the Services, you agree not to violate any applicable laws, regulations, or third-party rights.
You must not knowingly introduce viruses, malicious software, destructive code, or other technology intended to interfere with the operation or security of our website.
We reserve the right to restrict or terminate access to our Services where we reasonably believe these Terms have been violated.
SECTION 2 — GENERAL CONDITIONS
We reserve the right to refuse or restrict access to our Services where permitted by applicable law.
You agree not to reproduce, duplicate, copy, sell, resell, exploit, or commercially use any portion of our Services without our prior written permission, except where such activity is expressly permitted by law.
Headings used throughout these Terms are included for convenience and do not limit or otherwise affect the meaning of these Terms.
SECTION 3 — WEBSITE INFORMATION
We work to provide accurate and useful information throughout the Haibu website.
However, website content may occasionally contain errors, omissions, outdated information, or other inaccuracies.
Information made available through our website is provided for general informational purposes and should be considered together with any applicable product instructions, warnings, and professional guidance.
We reserve the right to update, modify, or remove website content at any time.
SECTION 4 — PRODUCTS AND AVAILABILITY
Certain Haibu products may be available exclusively through our online store and may be offered in limited quantities.
Product availability can change without notice.
We reserve the right, where permitted by law, to:
- Limit the quantity of products available for purchase
- Limit sales to particular persons or geographic regions
- Discontinue products
- Change product packaging or presentation
- Refuse or cancel suspicious or fraudulent orders
We make reasonable efforts to display product photographs, colors, packaging, and other visual information accurately.
However, the appearance of products on your screen may vary depending on your device, display settings, lighting, and other factors.
Product packaging may also change over time.
SECTION 5 — PRICES
Prices displayed on our website may change from time to time without prior notice.
The price applicable to your purchase will generally be the price displayed at checkout when you submit your order, subject to correction of obvious pricing errors where permitted by applicable law.
Shipping costs, taxes, duties, or other charges may be added where applicable and will be displayed or otherwise communicated as required.
Promotions, discounts, and special offers may be subject to additional conditions and may be modified or discontinued where permitted by law.
SECTION 6 — ORDERS
Submitting an order does not necessarily mean that we have accepted it.
Your order represents an offer to purchase the selected products.
We reserve the right to review, refuse, limit, or cancel an order where reasonably necessary, including in situations involving:
- Suspected fraud
- Incorrect pricing
- Product unavailability
- Payment problems
- Unusually large quantities
- Resale activity
- Incorrect customer information
- Technical or system errors
If we cancel an order after payment has already been collected, we will provide an applicable refund.
SECTION 7 — BILLING AND PAYMENT INFORMATION
You agree to provide current, complete, and accurate information when placing an order.
This includes your billing information, shipping information, contact details, and payment information.
By providing a payment method, you represent that you are authorized to use that payment method for your purchase.
Payments may be processed by third-party payment providers. Their separate terms and privacy practices may apply to payment processing.
SECTION 8 — SHIPPING AND DELIVERY
Orders are shipped according to the shipping options and estimated delivery periods made available through our website.
Delivery dates and transit times are estimates unless expressly stated otherwise.
Delivery may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, severe weather, holidays, incorrect addresses, and local postal disruptions.
Additional information about processing and delivery is available in our Shipping Policy.
SECTION 9 — RETURNS AND REFUNDS
Eligible returns and refunds are handled according to our Returns & Refund Policy.
Customers requesting a return should contact:
support@haibu.store
Return requests should generally be submitted within 30 days of delivery under our voluntary return policy.
Products may need to be returned before a refund can be issued, subject to applicable consumer laws and the circumstances of the request.
We reserve the right to investigate suspected abuse, fraud, or repeated misuse of our return and refund procedures.
Nothing in these Terms limits statutory consumer rights that cannot legally be excluded.
SECTION 10 — THIRD-PARTY SERVICES AND TOOLS
Our website may provide access to services, integrations, payment methods, applications, or tools operated by third parties.
We do not necessarily control these third-party services.
Your use of third-party services may therefore be subject to additional terms, policies, and privacy practices established by those providers.
We encourage you to review applicable third-party terms before using their services.
SECTION 11 — THIRD-PARTY LINKS
Our website may contain links to third-party websites.
A link to another website does not necessarily mean that Haibu endorses or controls that website.
We are not responsible for the content, availability, privacy practices, products, services, or security of independent third-party websites.
Any transaction you enter into with an independent third party is between you and that third party.
SECTION 12 — REVIEWS, FEEDBACK AND SUBMISSIONS
You may have opportunities to submit reviews, feedback, photographs, comments, suggestions, or other content to Haibu.
You remain responsible for content you submit.
You agree not to submit material that:
- Violates another person’s intellectual property or privacy rights
- Contains unlawful, threatening, abusive, or defamatory material
- Contains malicious software or harmful code
- Is knowingly false or misleading
- Violates applicable law
Where you voluntarily submit content for publication, you grant Haibu a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and distribute that content for purposes related to operating and promoting Haibu, subject to applicable law.
We may moderate or remove submitted content where appropriate.
SECTION 13 — INTELLECTUAL PROPERTY
Unless otherwise stated, the Haibu website and its original content, branding, graphics, product photography, logos, text, design elements, and other materials are owned by or licensed to Haibu and are protected by applicable intellectual property laws.
You may use our website for personal, non-commercial purposes.
You may not copy, reproduce, distribute, modify, publish, sell, or commercially exploit protected Haibu materials without authorization, except as permitted by applicable law.
SECTION 14 — PERSONAL INFORMATION
Our collection and processing of personal information is described in our Privacy Policy.
By using our Services, you acknowledge that personal information may be processed as described in that policy and as otherwise permitted or required by applicable law.
SECTION 15 — PROHIBITED ACTIVITIES
You may not use our website or Services to:
- Engage in unlawful or fraudulent activity
- Violate applicable regulations
- Infringe intellectual property rights
- Harass, threaten, discriminate against, or abuse others
- Submit intentionally false or misleading information
- Upload viruses, malware, or malicious code
- Attempt unauthorized access to our systems
- Interfere with website security
- Collect personal information unlawfully
- Send spam or other unauthorized communications
- Scrape or systematically extract website content in violation of applicable law or our rights
- Impersonate another individual or organization
- Circumvent security or access restrictions
We may restrict access to our Services if these conditions are violated.
SECTION 16 — HEALTH AND PRODUCT INFORMATION
Information provided by Haibu through our website, advertising, packaging, customer communications, or other materials is intended for general informational purposes and is not a substitute for individualized medical advice, diagnosis, or treatment.
Haibu products are not intended to replace professional medical care.
If you have a medical condition, take medication, are pregnant or breastfeeding, have allergies or sensitivities, or have concerns about whether a product is appropriate for you, consult an appropriately qualified healthcare professional before use.
Do not disregard professional medical advice or delay seeking medical care because of information you have read on our website.
Individual experiences may vary.
Where applicable, statements concerning products may not have been evaluated by the U.S. Food and Drug Administration or other regulatory authorities, and products are not intended to diagnose, treat, cure, or prevent disease unless specifically authorized and stated otherwise.
SECTION 17 — DISCLAIMER OF WARRANTIES
To the maximum extent permitted by applicable law, our website and Services are provided on an “as available” basis.
We do not guarantee that the website will always operate uninterrupted, securely, or without errors.
Nothing in these Terms excludes warranties, guarantees, consumer protections, or other rights that cannot legally be excluded under applicable law.
SECTION 18 — LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Haibu and its owners, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of the website or Services.
This may include loss of profits, revenue, data, business opportunities, or other intangible losses where exclusion is legally permitted.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot be excluded under applicable consumer protection law.
SECTION 19 — INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold Haibu harmless from third-party claims, losses, liabilities, and reasonable expenses resulting from your unlawful use of the Services, your material breach of these Terms, or your infringement of another person’s rights.
SECTION 21 — SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent legally permitted or severed where necessary.
The remaining provisions will continue in effect.
SECTION 22 — TERMINATION
These Terms remain effective while you access or use our Services.
You may stop using the Services at any time.
We may suspend or terminate access where we reasonably believe a user has violated these Terms, engaged in fraudulent activity, compromised website security, or otherwise misused the Services.
Provisions that by their nature should survive termination will remain effective after termination.
SECTION 23 — SUBSCRIPTIONS AND AUTOMATIC RENEWALS
If Haibu offers subscription products, the applicable subscription price, billing frequency, renewal terms, and cancellation options will be presented before you complete your purchase.
By purchasing a recurring subscription, you authorize the applicable recurring charges according to the terms presented at checkout.
Subscriptions may automatically renew until cancelled where this has been clearly disclosed and permitted by applicable law.
Customers can cancel using the cancellation method made available with the subscription or by contacting customer support where applicable.
Cancellation must generally occur before the next scheduled billing date to prevent the next recurring charge.
SECTION 24 — ELECTRONIC COMMUNICATIONS
When you place an order or otherwise interact with Haibu, we may send transactional electronic communications relating to your purchase, including order confirmations, payment information, shipping updates, customer service messages, and other necessary notices.
Marketing emails or SMS communications will be sent in accordance with applicable consent and marketing laws.
You may unsubscribe from promotional emails using the unsubscribe option provided in those communications.
Where SMS marketing is offered, applicable opt-out instructions will be provided.
SECTION 25 — CHANGES TO OUR SERVICES
We may modify, improve, replace, suspend, or discontinue parts of our website or Services from time to time.
We may also introduce new functionality, products, or services.
Where appropriate, new features will also be governed by these Terms.
SECTION 26 — ENTIRE AGREEMENT
These Terms, together with the policies and terms incorporated by reference, constitute the agreement between you and Haibu regarding your use of our Services and purchases made through our website.
Our failure to enforce a provision on one occasion does not necessarily constitute a waiver of our right to enforce that provision in the future.
SECTION 27 — CONTACT INFORMATION
Questions regarding these Terms, an order, or our Services can be sent to:
Haibu
Customer Support: support@haibu.store